Refund Policy

Eligibility for Refunds

Refunds are applicable only for payments made directly through the Proficient Tutors website. To be eligible for a refund:
a. A valid complaint must be submitted within 7 days of the service delivery.
b. Complaints must be sent via our Contact Us form or directly to our support email: support@proficienttutors.com.
c. Detailed information, including order details and reasons for dissatisfaction, must accompany the complaint.

Refund Conditions

Refunds may be issued in the following cases:

a. Non-Delivery

If the requested service is not delivered within the agreed timeframe and alternative arrangements cannot be made, you are eligible for a 100% refund.

b. Plagiarism

If the delivered work contains substantial plagiarism or fails to provide proper citations as required, a refund may be granted upon verification through a credible plagiarism report.

c. Quality Issues

If the delivered work does not meet the agreed-upon instructions or falls significantly below the expected quality, a partial or full refund may be issued, depending on the severity of the issue.

Non-Refundable Scenarios

Refunds will not be provided in the following circumstances:
a. Subjective Preferences: Dissatisfaction based on personal preferences or minor discrepancies that do not materially affect the overall quality.
b. Change in Requirements: Any changes to the original order instructions after the work has commenced.
c. Poor Grades: We do not guarantee specific grades or academic outcomes, as our services are intended solely for academic guidance and research purposes.
d. Excessive Delay in Refund Request: Requests made after 7 days of service delivery will not be entertained.

4. Refund Process

To initiate a refund request:
a. Submit your complaint via our Contact Us form or email at support@proficienttutors.com.
b. Our team will review your request within 3 business days and may request additional documentation or clarification.
c. If approved, refunds will be processed within 5–7 business days and credited to the original payment method.
d. Any discounts, promotions, or transaction fees applied to the original order may be deducted from the refund amount.

Dispute Resolution

If you disagree with our refund decision:
a. You may provide additional evidence for reconsideration.
b. We are committed to resolving disputes amicably through good-faith negotiations.
c. If no resolution is reached, either party may pursue remedies under the governing laws outlined in our Terms and Conditions.

Policy Modifications

Proficient Tutors reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of the updated terms.

For any questions regarding our Refund Policy, please Contact Us
Address: Nairobi, Kenya

By using Proficient Tutors’ services, you acknowledge that you have read, understood, and agreed to this Refund Policy.