Privacy Policy

Who We Are and Scope of Policy

Proficient Tutors, based in Kenya, is dedicated to providing top-quality educational services to our clients. This Privacy Policy applies to our website, mobile applications, and other platforms owned and operated by Proficient Tutors (collectively referred to as the “Website”).

This policy details how we collect, use, share, and protect your personal data when you interact with our Website or utilize our services. It also explains your rights and how to contact us for any privacy-related concerns.

Information We Collect

We collect the following types of data:
• Personal Information: This includes your name, email address, phone number, billing address, and payment details.
• Account Data: When you create an account, we collect your login credentials and account preferences.
• Transaction Data: Information about the services you purchase, including order history and payment records.
• Technical Data: Details such as your IP address, browser type, and activity on the Website are collected through cookies and similar technologies.
• Communication Data: Any data you provide when contacting customer support or engaging in surveys and feedback forms.

How We Collect Data

Data is collected directly from you when you:
• Register for an account or place an order.
• Communicate with customer support.
• Interact with our Website (including the use of cookies).
• Participate in surveys or promotions.

We also collect data automatically through analytics tools to track usage patterns and improve our services.

Why We Collect Data

We process your data to:
• Provide and manage your access to our services.
• Process orders and payments securely.
• Customize and improve user experience.
• Comply with legal obligations.
• Prevent fraud and enhance security.

Sharing Your Information

Proficient Tutors does not sell your personal data to third parties. However, we may share your data with trusted partners and service providers who assist in the operation of our business. This includes payment processors, IT service providers, and marketing partners.

We may also disclose data when legally required, such as in response to court orders or government requests.

Data Retention

Your personal data is retained for as long as necessary to fulfill the purposes outlined in this policy. This includes complying with legal, accounting, and reporting obligations. If you delete your account, we may retain certain information for record-keeping and fraud prevention.

Security Measures

We implement rigorous security measures to protect your data from unauthorized access, loss, or misuse. This includes encryption, firewalls, and regular security audits. While we strive to protect your data, no system is entirely immune to breaches. In case of a security incident, we will notify affected users promptly.

Your Rights

Under applicable data protection laws, you have the right to:
• Access and review your data.
• Correct inaccurate or incomplete data.
• Request the deletion of your data.
• Object to data processing in certain circumstances.
• Withdraw consent where applicable.

To exercise your rights, contact us at support@proficienttutors.com.

Cookies and Tracking Technologies

Cookies help enhance your experience by storing preferences and tracking activity on our Website. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of the Website.

Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect data from minors. If we become aware of such data, we will delete it immediately.

International Data Transfers

By using our services, you acknowledge that your data may be transferred to and stored in Kenya or other jurisdictions. We ensure appropriate safeguards are in place to protect your data in accordance with this policy.

Changes to this Policy

Proficient Tutors reserves the right to update this Privacy Policy. We will notify users of significant changes through the Website or by email. Continued use of our services constitutes acceptance of the revised policy.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:
support@proficienttutors.com
Proficient Tutors, Nairobi, Kenya