Terms & Conditions

Ownership and Intellectual Property

a. Proficient Tutors is the sole owner of all intellectual property rights associated with the Website, including but not limited to trademarks, logos, text, graphics, design elements, and software.
b. All content on this Website is the exclusive property of Proficient Tutors and is protected by copyright, trademark, and other applicable laws.
c. Users are prohibited from reproducing, distributing, modifying, creating derivative works of, publicly displaying, or otherwise exploiting any content from this Website without prior written consent from Proficient Tutors.
d. Unauthorized use of any intellectual property belonging to Proficient Tutors may result in legal action.

Use of Services

a. Proficient Tutors provides educational and research assistance services. The materials and services offered are strictly for learning, reference, and personal development purposes.
b. Users agree not to use the materials provided by Proficient Tutors to engage in any form of academic dishonesty, plagiarism, or violation of institutional policies.
c. The Company disclaims all liability for any misuse of the materials provided through the Website. Users bear full responsibility for the ethical and appropriate use of the content.
d. Proficient Tutors reserves the right to refuse or terminate services to any user found in violation of these Terms or engaging in unethical behavior.
e. Users are encouraged to seek proper guidance from their educational institutions regarding the use of supplementary learning materials provided by Proficient Tutors.

User Accounts

a. To access certain features of the Website and utilize our services, users may be required to create an account. Users agree to provide accurate and complete information during the registration process and to update their information to keep it current.
b. Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
c. Proficient Tutors reserves the right to suspend or terminate user accounts at any time if we suspect fraudulent activity, unauthorized use, or violation of these Terms.
d. Users must notify Proficient Tutors immediately of any unauthorized use of their account or any breach of security.
e. Proficient Tutors is not liable for any loss or damage arising from a user’s failure to comply with this section.

Payments and Pricing

a. Prices for services are displayed on the Website and are subject to change without prior notice. Proficient Tutors reserves the right to modify pricing at any time, and such changes will take effect immediately upon posting.
b. Payment for services must be made in full before the commencement of any work. Users agree to pay all applicable fees associated with the services requested.
c. Proficient Tutors accepts various payment methods as indicated on the Website. Users must ensure that payment information provided is accurate and up to date.
d. Failure to make timely payments may result in suspension or termination of services.
e. All payments are non-refundable except as expressly stated in our Refund Policy.

Refund Policy

a. Refunds may be issued at the sole discretion of Proficient Tutors under specific circumstances outlined in this section.
b. Users may request a refund if the service provided does not meet the agreed-upon specifications or if the order is canceled before work has commenced.
c. Refund requests may be submitted on the refunds section in the website or by writing to support@proficienttutors.com within 7 days of service delivery.
d. Partial refunds may be issued based on the amount of work completed if the user cancels the order after work has begun.
e. Refunds will not be granted for dissatisfaction based on subjective preferences once the service has been fully rendered according to the initial request.

Limitation of Liability

a. Proficient Tutors shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of the use of our services.
b. The Company’s total liability for any claim arising out of or relating to the use of the Website or services shall not exceed the amount paid by the user for the specific service in question.
c. Proficient Tutors is not responsible for any errors, delays, or interruptions in the delivery of services due to factors beyond our reasonable control, including technical issues, internet outages, or force majeure events.
d. Users agree to indemnify and hold harmless Proficient Tutors, its affiliates, and employees from any claims, damages, or liabilities resulting from misuse of the services or violation of these Terms.

Termination of Services

a. Proficient Tutors reserves the right to terminate or suspend access to the Website or services at our sole discretion, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.
b. Users may terminate their account by submitting a written request to support@proficienttutors.com. Termination will be effective upon confirmation from Proficient Tutors.
c. Upon termination, users must cease all use of the services and Website. Any outstanding payments will remain due.
d. Proficient Tutors reserves the right to retain any information necessary to comply with legal obligations or for legitimate business purposes post-termination.

Governing Law and Dispute Resolution

a. These Terms and Conditions are governed by and construed in accordance with the laws of Kenya.
b. Any disputes arising from these Terms shall first be resolved through good faith negotiations. If such efforts fail, disputes shall be submitted to binding arbitration.
c. Users agree to waive any class action rights and resolve disputes on an individual basis.